Terms of service

Information Collection

We collect the following information to provide our services:

Personal Information:

• Name, email address, and phone number

• Billing and shipping addresses

• Payment information (securely processed, not stored)

Usage Information:

• Website browsing patterns and preferences

• Order history and product preferences

• Device information and IP addresses

How We Use Your Information

• Process and fulfill your orders

• Communicate about your orders and account

• Provide customer support

• Send marketing communications (with your consent)

• Improve our products and services

• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Courier companies, payment processors, and IT support

• Legal Requirements: When required by law or to protect our rights

• Business Transfers: In the event of a merger or acquisition

Data Security

• SSL encryption for all transactions

• Secure servers and regular security audits

• Access controls limiting employee access to necessary information

• Regular backup and recovery procedures

Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your personal information

• Object to processing

• Data portability

• Withdraw consent

Cookies and Tracking

We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations, typically 7 years for transaction records.

Contact for Privacy Matters

For privacy-related inquiries, contact our Information officer at info@socialbean.co.za